Terms of Service
Last updated: 4 October 2026
These Terms & Conditions ("Terms") govern your access to and use of the products and services supplied by ALVORIT LTD, company number 12841522, trading as Alvorit ("Alvorit", "we", "us" or "our"), including web hosting, domain-related services, virtual private servers (VPS), dedicated servers, website design, development, technical services and any related products ordered through our website or client area.
By creating an account, placing an order, accepting a quotation, paying an invoice or using any of our services, you agree to be bound by these Terms together with any service-specific terms, order form, quotation, Acceptable Use Policy, Privacy Policy and other policies expressly incorporated into your agreement with us.
If you are purchasing as a consumer, nothing in these Terms excludes or limits any rights or remedies that cannot lawfully be excluded or limited under applicable consumer law.
1. Company Information
The service provider is Alvorit LTD. The legal entity providing the services is:
Legal entity: ALVORIT LTD
Company number: 12841522
Registered office: 5 Brayford Square, London, E1 0SG, England
2. Eligibility and Account Registration
You must provide accurate, complete and current information when creating an account or placing an order. You are responsible for keeping your contact details up to date and for maintaining the confidentiality of your login credentials.
You are responsible for activity carried out through your account unless the activity results from a security failure that is directly attributable to us. If you believe your account has been compromised, you should notify us without undue delay and change the affected credentials.
If you place an order on behalf of a company, organisation or other legal entity, you confirm that you have authority to bind that entity to these Terms.
3. Orders and Service Activation
An order submitted through our website does not necessarily constitute acceptance by us. A contract is formed when we accept the order, confirm the service, issue an applicable order confirmation, begin performance at your request, or otherwise make the purchased service available to you.
We may carry out reasonable fraud prevention, identity, payment or technical checks before activating a service. We may decline or cancel an order where we reasonably believe that the order is fraudulent, unlawful, technically unsuitable, contrary to these Terms or likely to create a security or operational risk.
Provisioning times displayed on our website are estimates unless expressly stated to be guaranteed. Some products can be activated automatically, while VPS, dedicated servers, domain operations, migrations, custom configurations and web design projects may require manual processing.
4. Prices, Billing and Taxes
Prices are shown on the relevant product page, quotation, order form or invoice. Unless stated otherwise, recurring services are billed according to the billing cycle selected at the time of order.
You are responsible for paying all charges by the stated due date. Applicable taxes, VAT, third-party licence charges, registry fees or other mandatory charges may be added where required.
We may change the price of a recurring service. Where a price change affects a future renewal, we will provide notice where required by law or by the applicable service terms. Continued use of the service after the new price becomes effective constitutes acceptance of the new price, subject to any statutory rights you may have.
5. Renewals and Recurring Services
Recurring services renew according to the billing cycle shown at checkout, on the order, or in your client area unless they are cancelled in accordance with these Terms.
Where automatic payment or automatic renewal is enabled, you authorise us and our payment providers to charge the applicable renewal amount using the payment method available on your account, subject to applicable law and the settings available in your client area.
You are responsible for cancelling a service before its renewal date if you do not want it to renew. Some products, including domain names and certain third-party licences, may require cancellation or non-renewal instructions before a registry, supplier or renewal deadline.
6. Late or Failed Payments
If payment is overdue, declined, reversed or otherwise not received, we may send reminders and may suspend affected services after the applicable due date or grace period.
If an outstanding balance remains unpaid, we may terminate the affected service after providing any notice required by law or by the applicable service terms. Reconnection, restoration or late-payment charges may apply where they are clearly disclosed and legally permitted.
Suspension or termination for non-payment does not remove your obligation to pay amounts properly due for services already supplied.
7. Consumer Cancellation Rights
If you are a consumer and purchase a service online, you may have a statutory right to cancel your contract within 14 days of the date the contract is entered into, subject to applicable law and any relevant exceptions.
If you ask us to begin providing a service during the statutory cancellation period, you expressly request early performance. If you later cancel before the service has been fully performed, you may be required to pay a proportionate amount for the service already supplied. Where the service has been fully performed following your express request and acknowledgement, your statutory cancellation right may end.
Domain registrations, domain renewals, domain transfers, software licences, third-party products, bespoke work and other services that are immediately committed to or supplied by third parties may be non-refundable once ordered or supplied, except where applicable law gives you a right to a refund.
Any voluntary money-back guarantee offered by Alvorit applies only where it is expressly stated on the relevant product page or order and is subject to the conditions stated with that guarantee. Statutory consumer rights are separate from any voluntary guarantee.
8. Cancellations and Refunds
You may request cancellation through the cancellation method available in your client area or by another method expressly accepted by us. Cancellation requests should be submitted before the next renewal date to avoid a further renewal charge.
Unless required by law or stated otherwise in a specific refund policy, payments already made for completed service periods, domain operations, third-party fees, licences, dedicated resources, custom work or services already performed are not automatically refundable.
If we terminate a prepaid service without cause and you have not materially breached these Terms, we may provide a pro-rata refund for the unused portion of the affected service where appropriate, except for non-refundable third-party costs.
9. Web Hosting Services
Web hosting plans are provided subject to the resource limits, features and technical specifications stated for the selected package. You must use hosting resources reasonably and in a way that does not materially degrade the service provided to other customers.
Unless your plan expressly states otherwise, hosting services are not intended to provide unlimited CPU, memory, storage, database, email or network resources. We may contact you if your usage materially exceeds the intended use of the plan and may require you to reduce usage or move to a more suitable service.
You are responsible for the websites, applications, files, databases, email accounts and content placed within your hosting account.
10. VPS Services
VPS services provide virtualised computing resources according to the specification of the selected plan. Unless a managed service is expressly purchased, you are responsible for administration of your VPS, including operating system configuration, software installation, updates, user accounts, application security and backups.
You must not use a VPS in a way that creates an unreasonable security, network or infrastructure risk. We may temporarily restrict or suspend a VPS where immediate action is reasonably necessary to mitigate an active attack, abuse incident, compromised system or material risk to our network or other customers.
11. Dedicated Servers
Dedicated server specifications, bandwidth allocations, storage, operating systems, management options and additional services are defined by the applicable order.
Hardware can fail despite reasonable maintenance. If hardware supplied as part of a dedicated server service fails, our obligation is to use reasonable efforts to diagnose the issue and repair or replace affected provider-controlled hardware within a reasonable period, taking account of component availability and the circumstances of the failure.
Unless managed services are expressly included, you are responsible for server administration, software, updates, security configuration, application management and data stored on the server.
12. Domain Name Services
Domain name registrations, renewals and transfers are subject to the rules, policies and procedures of the relevant registry, registrar and ICANN where applicable.
Registration of a domain name is not guaranteed until the registry or registrar confirms successful registration. Domain availability searches are indicative and a domain may become unavailable before registration is completed.
You are responsible for ensuring that domain registration information is accurate and for complying with verification requests and registry requirements. Failure to maintain accurate information may result in suspension or cancellation by the relevant registrar or registry.
You are also responsible for renewing domain names on time. We are not responsible for loss of a domain caused by your failure to pay renewal charges, respond to verification requests or comply with registry requirements, except to the extent that the loss was directly caused by our failure to perform an obligation that we were legally required to perform.
13. Web Design and Development Services
The scope of each web design or development project is defined by the selected package, quotation, proposal, statement of work or written agreement. Features or work not included in the agreed scope may be quoted separately.
You are responsible for supplying requested content, branding materials, product information, approvals, credentials and feedback within a reasonable time. Project deadlines may be adjusted where progress is delayed because required information, access or approval has not been provided.
Revision rounds are limited to those included in the selected package or agreed project scope. Additional revisions, new functionality or material changes to the agreed scope may incur additional charges.
Unless otherwise agreed in writing, ownership of custom final design deliverables created specifically for you transfers after all amounts due for the project have been paid in full. Alvorit and its licensors retain ownership of pre-existing code, tools, libraries, frameworks, know-how, reusable components and other materials that were not created exclusively for your project.
Third-party themes, plugins, fonts, stock media, software, APIs and other licensed materials remain subject to their respective licence terms. You are responsible for ongoing third-party licence costs unless the quotation expressly states that they are included.
14. Customer Content and Intellectual Property
You retain ownership of content and intellectual property that you provide to us. You grant us the limited rights necessary to host, copy, process, transmit, modify or otherwise use that material solely to provide, secure, maintain and support the services you have requested.
You confirm that you have the rights and permissions necessary to use all content, software, trademarks, images, data and other material that you upload, provide or instruct us to use.
Except for rights expressly granted to you, Alvorit retains all rights in its website, branding, software, documentation, systems, service architecture, templates, tools and other proprietary materials.
15. Acceptable Use
You may use our services only for lawful purposes. You must not use, attempt to use, or permit others to use the services to:
- distribute malware, ransomware, viruses, malicious code or compromised software;
- conduct phishing, fraud, identity theft or deceptive activity;
- send unsolicited bulk messages or operate abusive email campaigns;
- launch or facilitate denial-of-service attacks, botnets or unauthorised attacks against third-party systems;
- perform unauthorised scanning, intrusion attempts or exploitation of third-party systems;
- host or distribute content that infringes intellectual property rights or is unlawful;
- store or distribute child sexual abuse material or other content whose possession or distribution is criminal;
- use services in a manner that materially interferes with the stability, security or operation of our infrastructure or services supplied to other customers.
We may maintain a separate Acceptable Use Policy containing additional technical or service-specific requirements. Where there is a conflict, the more specific service rule applies to the relevant use.
16. Abuse, Security and Emergency Suspension
We may investigate suspected abuse, security incidents, compromised services or violations of these Terms. We may request information or corrective action from you where reasonably necessary.
Where practical, we will give you an opportunity to correct a breach. However, we may immediately suspend or restrict a service where we reasonably believe this is necessary to prevent or mitigate unlawful activity, fraud, active cyberattack, malware distribution, material network disruption, risk to third parties or an urgent security threat.
We may cooperate with lawful requests from courts, regulators, law-enforcement authorities, registries, network providers or other competent authorities where we are legally required to do so.
17. Backups and Customer Data
You are responsible for maintaining independent and current backups of important data unless your specific service expressly includes a managed backup service with stated retention commitments.
Any backup system provided as part of a hosting or server service is intended as an additional recovery measure and should not be treated as your only copy of important information.
After cancellation or termination, data associated with the service may be permanently deleted after the applicable retention period. You should export any data you need before the service ends. We cannot guarantee recovery after deletion.
18. Maintenance, Availability and Service Changes
We aim to provide reliable services but do not guarantee uninterrupted or error-free operation unless a specific Service Level Agreement ("SLA") expressly states otherwise.
Services may be temporarily unavailable because of scheduled maintenance, emergency maintenance, software or hardware failure, cyberattacks, upstream network failures, third-party outages or circumstances beyond our reasonable control.
We may make reasonable technical changes to our infrastructure, software, routing, suppliers or service configuration where necessary for security, reliability, legal compliance, maintenance or service improvement, provided that we do not materially reduce the core paid service without an appropriate contractual or legal basis.
19. Third-Party Services
Some services depend on third-party providers such as domain registries, registrars, data centres, payment processors, software vendors, control-panel providers, certificate authorities, network carriers and API providers.
Third-party products may be governed by additional terms and licence conditions. Where these terms are required for the service, you agree to comply with them.
We are not responsible for independent actions or failures of third parties that are outside our reasonable control, but this does not exclude responsibility that applicable law does not permit us to exclude.
20. Data Protection and Privacy
We process personal data in accordance with our Privacy Policy and applicable data protection law.
Depending on the processing activity, Alvorit may act as a data controller for account, billing, fraud-prevention and service-management information, and may act as a data processor where we process personal data solely on your behalf as part of a hosted service.
Where required, the parties will enter into or be bound by an appropriate data processing agreement addressing processor obligations, confidentiality, security, sub-processors, international transfers and deletion or return of personal data.
You are responsible for ensuring that personal data you collect or store using our services is processed lawfully and that you provide all notices, obtain all permissions and establish all lawful bases required for your own processing activities.
21. Confidentiality
Each party must take reasonable steps to protect confidential information received from the other party and must not disclose it except where necessary to provide the services, to professional advisers or suppliers subject to appropriate obligations, with the other party's permission, or where disclosure is required by law.
Confidential information does not include information that is already lawfully public, was lawfully known without restriction before disclosure, or is independently developed without use of the other party's confidential information.
22. Warranties and Statutory Rights
We will perform services with the level of care and skill required by applicable law. Where you are a consumer, your statutory rights remain unaffected.
Except for warranties expressly stated in these Terms, a service-specific agreement or required by law, services are provided on an "as available" basis and we do not promise that every service will be suitable for every possible purpose, configuration, application or workload.
You are responsible for assessing whether a particular hosting plan, VPS, server specification, software configuration or third-party product is suitable for your intended use, although we may provide reasonable pre-sales guidance where requested.
23. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or restricted.
If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill, subject to applicable law. We are not responsible for business losses suffered by a consumer where the service was purchased wholly for personal use.
If you are purchasing wholly or mainly for business purposes, then to the maximum extent permitted by law:
- neither party is liable to the other for indirect or consequential loss, loss of anticipated profit, loss of business opportunity or loss of goodwill, except where such exclusion is prohibited by law;
- you remain responsible for maintaining appropriate backups and business-continuity measures;
- our aggregate liability arising out of or in connection with an affected service will not exceed the total fees paid or payable by you for that affected service during the 12 months immediately preceding the event giving rise to the claim.
The limitations in this section apply only to the extent they are fair, reasonable and legally enforceable in the circumstances.
24. Business Customer Indemnity
If you are a business customer, you will indemnify us against third-party claims, losses and reasonable costs arising directly from unlawful content you provide, your infringement of a third party's intellectual property rights, or your material misuse of the services in breach of these Terms, except to the extent that the claim was caused by our own breach, negligence or unlawful conduct.
This section does not apply to consumers except to the extent permitted by applicable law.
25. Suspension and Termination
You may terminate services in accordance with the cancellation process applicable to the relevant product.
We may suspend or terminate a service where you materially breach these Terms and, where the breach can reasonably be corrected, you fail to correct it within a reasonable period after notice.
We may act without prior notice where immediate action is reasonably necessary because of unlawful activity, fraud, serious security risk, abuse, a legal requirement, non-payment after applicable notice, or conduct that materially threatens our infrastructure or third parties.
Termination does not affect rights, payment obligations or liabilities that arose before termination. Provisions that are intended by their nature to survive termination, including intellectual property, confidentiality, limitation of liability and outstanding payment obligations, will continue to apply.
26. Force Majeure
Neither party is responsible for delay or failure to perform an obligation, other than an obligation to pay money already due, where the delay or failure results from events beyond that party's reasonable control. These events may include natural disasters, widespread telecommunications failures, power failures, war, civil disorder, governmental action, labour disputes, major cyber incidents and failure of critical third-party infrastructure.
The affected party must use reasonable efforts to mitigate the effect of the event and resume performance when reasonably possible.
27. Changes to These Terms
We may update these Terms to reflect changes in our services, suppliers, security requirements, business operations or applicable law.
Where a material change affects an existing recurring service, we will provide reasonable notice where required. Changes will not remove statutory rights or retroactively alter completed transactions where doing so would be unlawful.
The current version of these Terms will be published on our website with the date of the latest update.
28. Complaints and Disputes
If you have a complaint, please contact us first through the support or contact channels available on our website. Please include your account details, the affected service and a clear description of the issue so that we can investigate it.
Nothing in these Terms prevents a consumer from using any complaint, alternative dispute resolution or court procedure available under applicable law.
29. Governing Law and Jurisdiction
These Terms and any dispute or claim arising from them are governed by the laws of England and Wales, except where mandatory consumer law requires otherwise.
If you are a consumer, you may also benefit from mandatory legal protections in the country or territory where you normally reside, and nothing in these Terms removes those protections where they apply.
The courts of England and Wales will have jurisdiction, subject to any mandatory rights a consumer may have to bring proceedings in another competent court.
30. General Provisions
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
A delay or failure by either party to enforce a right does not waive that right.
You may not transfer your contract to another person without our prior written consent, except where applicable law provides otherwise. We may transfer our rights or obligations as part of a genuine business restructuring, merger, acquisition or transfer of the relevant service, provided that this does not unlawfully reduce your rights.
These Terms, together with the applicable order, quotation, service-specific terms and policies incorporated into them, form the agreement between you and Alvorit regarding the relevant services.
31. Contact
If you have questions about these Terms or need help with an Alvorit service, please contact us through the contact page or support system available in your client area.
Alvorit LTD
5 Brayford Square, London, E1 0SG, England
Email: contact@alvorit.uk
