Frequently Asked Questions

Learn more about our services, billing, and support

Answers to Common Questions

Can't find the answer you need? Please contact us and we will be happy to help!

General

Everything you need to know about getting started with alvorit

alvorit has been delivering reliable hosting and cloud services for several years. Our team combines deep technical expertise with a commitment to fast, personal support.

Yes, we offer a 30-day money back guarantee on our hosting plans, so you can order with complete confidence.
Absolutely. You can upgrade, downgrade, or add resources to your plan at any time from your client area, and our team is happy to help with the migration.
Most services are provisioned automatically and are ready within minutes of payment. Custom orders or manual checks may take a little longer, and we will keep you informed throughout.
We accept all major credit and debit cards, PayPal, and bank transfer. All payments are processed securely through our billing system.
Yes, we provide volume discounts for larger orders and long-term commitments. Contact our sales team and we will build a tailored package for you.
Alongside web hosting we offer domains, VPS, dedicated servers, SSL certificates, game servers, reseller hosting, and professional website design services.
Our support team is available 24/7 through the ticket system and live chat. You can also email support@alvorit.uk and we will get back to you promptly.

Billing & Accounts

Questions about payments, upgrades, and managing your account

You can log in to your client area using the email address and password you set during registration. From there you can manage services, invoices, and support tickets.
Services renew automatically on their billing cycle unless cancelled. We send reminder emails before each renewal so you always know what is coming up.
Eligible hosting plans are covered by our 30-day money back guarantee. Domain names, SSL certificates, and certain add-ons are non-refundable once issued.
You can update your payment method any time from the billing section of your client area. Changes take effect immediately for future invoices.
Yes, a PDF invoice is generated for every order and renewal. You can view and download all invoices from your client area at any time.
You can update your contact email from the account settings in your client area. For security, we may ask you to verify the change.
We provide free migration assistance for most services. Open a support ticket after ordering and our team will handle the transfer for you.
Our terms of service, acceptable use policy, and privacy policy are published on our website. Contact us if you have any specific questions about them.

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